This policy includes rights you are entitled to under Australian Consumer Law.
If there is a problem with any of the items received for your order then the Larrikin Customer Care team is available to help you.
If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. Larrikin House may require evidence of the issuet.
Larrikin House is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items must be received at Larrikin House in new and re-saleable condition (except where a damaged item has been accepted for return).
Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.